Returns & Exchanges
We hope you love your order, but if something isn't quite right, you can return your item within 30 days of receiving it. Exchanges include free return postage, while refund returns using our Royal Mail label cost £4.99 (deducted from your refund).
Start your return or exchange online
Use our Royal Mail returns portal to create your return, receive your label or QR code and track your parcel back to us.
Start a Return or ExchangeSandal Shop is part of the Shore Family of Brands - The Link Above will take you to our Returns Portal
Free Exchanges
If you'd like to exchange your item for a different size, colour or product, your Royal Mail return postage is completely free. We'll cover the cost of sending your item back to us.
Refund Returns £4.99
If you'd prefer a refund, using our Royal Mail returns label costs £4.99. This is deducted from your refund after it has been processed, so there's nothing to pay upfront.
Why use our returns portal?
Easy Drop-Off
Drop off at thousands of Royal Mail locations.
No Printer Required
We'll email you a QR code or shipping label—whichever you choose.
Fully Tracked
Your return is tracked throughout its journey.
Faster Processing
We receive your return details before the parcel arrives.
Email Updates
Receive updates about the progress of your return.
Secure Returns Portal
Complete your return online in just a few minutes.
Important Returns Information
Please read the following information before returning your order.
30 Day Returns
You can return or exchange your order within 30 days of receiving it.
Items must be unworn
All items must be returned in an unused, unworn and resellable condition with all original tags and packaging.
Keep your proof of postage
Please keep your Royal Mail proof of postage until your return has been processed. If your parcel is lost in transit, we cannot issue a refund or exchange without proof that it was posted.
Returning sandals & flip flops
Please return footwear in its original shoe box. The shoe box should be placed inside suitable outer packaging and not used as the mailing box. Please do not attach labels or tape directly to the shoe box.
Condition of returns
We reserve the right to refuse a refund or exchange if items are returned worn, damaged, marked or without their original packaging. This includes excessive wear, marked soles, missing tags or products carrying strong odours such as perfume, deodorant or smoke.
Need Help?
If you have any questions about returning your order, our friendly customer service team will be happy to help.