Yes, you can cancel or amend your order up until your order has been dispatched.
When your order has been dispatched we will send you an email confirming and giving details about your delivery. After this time your order will be shipped and in transit, and therefore we will be unable to make any changes.
Your Order Confirmation Email will contain links that allow you to change your delivery address, change your shipping or cancel your Order. If you need to add another item to your order or change to a more expensive product then please call 020 3830 1972 and have your card payment details to hand to make payment. We do not store any previous payment details so we cannot charge to your previous payment.
If you are changing the product on your order and the item is cheaper, once the item has been changed (subject to stock availability) we will process a refund of the price difference back to your original payment method.
Cancellations will be actioned and a full refund issued as soon as possible upon receiving a cancellation request, please allow a couple of days for the refund to show in your account. We will also send an email to confirm your order has been cancelled.
For cancellations or amendments requested by email, you will receive an email reply from us confirming when any changes have been processed for you.