If you have missed your item delivery, Royal Mail will hold your item for a maximum of 18 calendar days, if you do not collect your parcel within this time it will be returned to us.
Once we receive this back we will contact you using the email provided on your order to inform you. If you require the item re-dispatched then a £2.95 fee will be payable, payment for which can be made by credit/debit card over the telephone 020 3830 1972 or alternatively via Paypal invoice sent to your Paypal account.
This fee is charged to cover costs we incur in having the item sent back to us.
If we receive no response to our email within 21 days then the order will be cancelled and refunded minus a £7.50 admin fee.