Apologies that you have experienced an issue with your order, we take all steps possible to ensure that you receive the correct item/s and in excellent condition, unfortunately on rare occasions one may slip through the net.
We would advise you to contact us as soon as possible upon noticing the issue, call us on 020 3830 1972 or email help@sandalshop.co.uk, if you are emailing us please include photos of the said issue, along with the order number that the item relates to.
Please do not return any items until you have either spoken to us or received email communication back.